Anveo – which phone number plan to select…

Anveo offers 2 monthly options for residential phone numbers. In addition, if you are an Obi user, they offer 2 annual residential plans. To understand the differences, read on…

Anveo Notes:

  • All services are offered on a ‘Pre-Paid Basis’ – you must fund you account before you can use their services.
  • All charges are in US Funds.
  • They do not charge GST or any sales taxes to Canadians.
  • You must agree to pay for phone number for a minimum of 3 months.
  • All phone numbers include:
    • Anveo Voicemail
    • Voicemail to email – your voice messages are emailed to you.
    • Call Waiting
    • 3-way Calling
  • On Monthly Plans, Incoming CallerID is an optional extra and is charged at $0.009 per incoming call for phone numbers not in you Anveo Phone Book.

Monthly Plans:

Today, April 19th 2015, Anveo offers you the option to pay either $0.50 per month or $2.00 per month for a residential Canadian phone number. Here is a quick chart of the similarities and differences:

anveocost1Aside from the monthly cost, the two differences are:

Per Minute Charge for Incoming Calls:

Incoming Calls are when someone calls your phone number. In one plan, your account is charged $0.01 per minute for the duration of each incoming call. In the other, there are no charges for the call.

The monthly cost difference is $1.50 ($2.00 – $0.50 = $1.50). So, if you usually receive less than 150 minutes of calls per month, you would choose the ‘Per Minute Plan’ because $1.50 divide by $0.01 = 150. If you usually receive more than 150 minutes of calls per month, you would choose the ‘Personal Unlimited Plan’.

You can start with either plan and switch later based on your usage. Your usage information is available to you on Anveo’s website so that you can make an informed decision after a month or so.

There are no additional set up charges when you switch phone number plans.

Number of simultaneous Incoming Calls: (Dedicated Incoming Channels)

To provide the ‘Call Waiting’  feature, your phone line needs to be capable of receiving two, simultaneous incoming calls so that you can hear the signal that a second caller is trying to reach you, and to switch back a forth between the two callers. This is why, I guess, regular phone companies charge you extra for the ‘Call waiting’ feature.

Anveo simply includes this feature for free as both plans provide for at least 2 simultaneous incoming calls.

Why would you need, or want, your residential phone line to be capable of receiving up to 1o simultaneous incoming calls? In short, you wouldn’t. But, if you did, you would need to select the ‘Per Minute’ plan.

 What is E911 and why do I need or want it?

The Canadian government (CRTC) requires that any phone line capable of placing Outgoing calls be traceable to an actual address or physical location. This is so that the 911 operator will know, immediately, the physical location of the person calling.

E911 stands for Enhanced 9-1-1. It is used for on all Canadian cell phone numbers and VoIP phone numbers. Regular 9-1-1 is used on all standard phone lines, and, you see the cost of it on you telephone bill.

Anveo is required, by law, to register any of its phone numbers to a physical location if that phone number is capable of Outgoing calls. If, for whatever reason, you do not need a phone number capable of Outgoing calls, then you do not need to pay for E911. An example of this would be if you used an Obi ATA – you could receive incoming calls through your Anveo account and place your Outgoing calls through your Google Voice account.

The bottom line is this: If you wish to place Outgoing calls through your Anveo phone line, you must pay for E911. If you don’t, you can’t place calls, period.


Outgoing call rates:

Anveo charges for all Outgoing calls, at a per minute rate, based on the country that you are calling regardless of which plan you select. To call a phone number in most of Canada, the cost is $0.005 per minute; to call most US phone numbers, the cost is $0.01 per minute. The duration and cost of each call is available to you on their website.

There are some more expensive Canadian and US destinations, see here for all rates.


Anveo for Obi users:

Anveo offers Obi residential users 2 annual rate plans: $39.99 USD or $84.00 USD per year. You must pay in advance, for one full year. Outgoing calls, over the included outgoing minutes, are charged at Anveo’s regular rates.

E911 and Incoming CallerID are included in all annual rate plans.

My guess is that 90% of all Canadians would save about $400.00 per year by using these ‘Anveo for Obi user’ plans.

There is no question that using one of the ‘Anveo for Obi user’ plans would be less expensive than using an Anveo Monthly plan as described above – it is a ‘no-brainer’.


Transferring your existing phone number to Anveo:

You can, if you wish, transfer your existing phone number to Anveo. This is referred to as ‘porting an existing phone number’.

You would probably ‘port’ your phone number to Anveo if your intention is to completely eliminate the monthly cost of your regular phone line and use an Obi (or other ‘analog-telephone-adapter) to place and receive calls over the Internet .

The one-time cost of ‘porting an existing phone number’ to Anveo is $15.00 USD and will take up to 15 days to complete the process. While the process is under way, you regular phone line will continue to work. Once the ‘porting’ process is completed, your phone calls will be VoIP calls over the Internet through Anveo and your Obi.

 Add your comments or thoughts below. 🙂

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2 Responses to Anveo – which phone number plan to select…

  1. Angie says:

    Thank you so much for your post. I have been researching lately for posts relating to setting up OBI for Canadians plus a VOIP (more particularly ANVEO because of the great review).

    I am opting to take the one year plunge with ANVEO while having google voice as a secondary out just in case. Hopefully this will already be sufficient.

    What recommendation would you give to Canadians in terms of cost saving? Incoming using Anveo (since it’s unlim in the $2.00 plan without OBI) plus outgoing using Google voice? What’s your take on

    • Rob says:

      Hi Angie:

      Again, I apologize for the tardy reply.

      I do not know much about except that it is a popular option. I did help my brother-in-law set up his on an OBi-110 and that required assistance from their ‘Help Desk’, but it seems to work fine.

      I have an or bias because they are large, well established, world-wide VoIP companies with excellent, quality, pricing and service.

      See my reply to Celeste regarding pricing on my “About” page.

      You can have 2 or more service suppliers on any OBi ATA, depending upon the model that you choose. You can set it up so that your incoming calls will come from both Google Voice and Anveo (or and then you can select either Google Voice or Anveo or when you make an outgoing call – Google Voice will be free while you will pay if you select a VoIP company.

      Remember that the ‘call quality’ through a VoIP company will probably be better than through Google Voice. The difference may be slight but I notice it and do not use Google Voice very often.

      Hope this helps,


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