Make your Anveo phone number ring multiple phones, step-by-step…

You can make your Anveo phone number ring up to 4 phones, simultaneously, when there is an incoming call. Have it ring you home, your cell phone, your cottage and even your homes in London, Paris or New York. This is a great option if you want to ‘stay in touch’, no matter where you are.

Configuring your Anveo phone number to ring up to 4 phone numbers, at the same time, is easy – just follow  along below…

Note: It may take you a day & a half to read this post but it will only take about three minutes to actually set this up. 🙂

You might want to know this:

When you set up a new phone number in Anveo (aka: purchased a DID), Anveo sets up a default ‘call flow’ for your new phone number. This happens for each new phone number that you set up. If you set up 10 Anveo phone numbers, you will have 10 ‘call flows’.  Also, you can create as many additional ‘call flows’ as your little heart desires, but, only one ‘call flow’ will be ‘active‘ on a phone number at any time.

What the hell is a ‘call flow’?, you ask. A ‘call flow’ is a simple set of instructions that tells the Anveo servers (aka: computers) what to do with an incoming phone call placed to your phone number.

Have no fear! You won’t “screw it all up” because we’ll just create a brand new ‘call flow’, then you will have two.

Here is what we are going to do:

  1. Make a copy of the existing default ‘call flow’ – the original ‘call flow’ will be stay unchanged.
  2. Rename the new ‘call flow’ to ‘RingMultiplePhones for + (insert your Anveo phone number)’ or whatever you wish; it does not matter.
  3. Make the required changes to new ‘call flow’ to allow your Anveo phone number to ring multiple phones.
  4. Change the ‘active’ call flow for your Anveo phone number to the ‘RingMultiplePhones’ call flow that we created.
  5. You can switch back to the original ‘call flow’ at any time. 🙂

Here’s how:

1.) Log into your Anveo account and, on the main menu,  hover over  IVR / Call Flow  and then click on IVR / Call Flow Builder:

cf1


and you will see the My Call Flows screen similar to this:

My Call Flows2.) Make a copy of your existing call flow by clicking the ‘make a copy‘ button on left (see green arrow in above screen shot), and you will see this:

aftercf copy

3.) To rename the copied call flow, click ‘edit‘ button to the left of it, and you’ll see this screen: Note – your default call flow may look different – it does not matter.

origcf

4.) Change the first part of the Name: from ‘COPY – Default for‘ to, such as, RingMultiplePhones so that its name will be: RingMultiplePhones for +(whatever you Anveo phone number is) and then click  SAVE. (Don’t forget to click SAVE)

Now, when you look at your ‘call flow’ screen, it will look like this:

a1

Next, we must edit the new call flow to allow it to ring multiple phones simultaneously.  In this example, we will simply delete the SIP (legacy) widget and add the TRANSFER widget.  Then we’ll adjust the TRANSFER widget to do what we want.

To remove a widget, click & hold on it and then drag it to the ‘Recycle Bin‘ and drop it. To add a widget, select it from the ‘Basic Call Controls‘ list (on left) by clicking & holding on it and then drag it to the right and drop it in any empty area. We’ll arrange everything later.

5.) Click the ‘edit’ button to the left of the ‘RingMultiplePhones for…’ call flow and, you will see the screen below. Drag & drop the SIP (legacy) widget (red box) onto the Recycle Bin, then, click and drag & drop the TRANSFER widget (green box) to somewhere on the right:

a2

You should have something that looks like the screen shot below. If it does, click ‘Save’. If it doesn’t, correct it and then click ‘Save’:

a3

Now we need to add the phone numbers that we wish to have ring, simultaneously, when someone calls.

6.) Click on the small pencil at the bottom right of the ‘Transfer’ item and you’ll see this:

edit transfer7.) Click the ‘ADD RING DESTINATION’ button to see this:

select ring

(The difference between ‘Phone’ and ‘Mobile Phone’ is that when you add a mobile phone number, you can prevent your cell’s voice-mail from taking a msg. If ‘Mobile Phone VM Guard’ is disabled, voice-mails will be taken by your cell phone; if it is enabled,  voice-mails will be taken by Anveo.)

We will simply use Phone and SIP Device in this example. You can experiment with Mobile Phone when you have time.

8.) On the ‘Select Ring Destination’ screen, click on ‘SIP Device’ and you will see this:

b1

9.) Click ‘Save’. By saving, you are using 1 of the 4 possible Ring Destinations for your ATA or SIP Phone so that your device will continue to work properly. Once you click Save, you will see this screen:

b2

10.) Click ADD RING DESTINATION and select PHONE from the menu and you will see this screen:

 

add phone11.) Select the ‘Country’ where the phone number is, then type in the phone number (don’t put in the country code), then click SAVE. Here is a completed example:

phone 1

12.) Once you click SAVE, you will see the following screen.  Click the ADD RING DESTINATION button again to add the next phone number:

d1

13.) Once you have added all the phone numbers and have clicked ‘UPDATE CONFIGURATION, click the small ‘X’ in the upper right-hand corner to close the ‘Transfer’ screen.

Now you need to connect the widgets together like this:

d5

14.)  Click ‘continue‘ button on the START widget and drag  & drop it onto the TRANSFER widget.

15.) Then click the n/a  button on the TRANSFER widget and drop it on the VOICEMAIL‘ widget.  Repeat the process for the  ‘1‘, ‘2‘ and ‘3‘ buttons on the TRANSFER widget – there should be 4 arrows connected to VOICEMAIL widget

15.) You MUST SAVE the call flow at this point or all your changes will not be put into effect:

g1

Almost done!

16.) To make sure that everything is correctly set up, click the VALIDATE button as shown below:

validate

If there are any errors, a small window will open asking you to fix them – Fix them.

If there are no errors, you will see this:

ok1

17.) Just click the X in the upper-right corner of the box displayed to close it.

18.) Now click the SAVE button to the left of the VALIDATE button.

19.) To ‘activate’ this new call flow for your Anveo phone number, on the main Anveo menu click on ‘Phone Numbers‘, then on ‘Manage Phone Numbers‘ and you’ll see this screen:

h1

20.)  Click the ‘edit’ button beside the phone number upon which you wish to activate your new call flow to see this screen:

h221.) Click on Call Options to see this:

h522.) Select the ‘RingMultiplePhones’ call flow in the drop-down box and then click SAVE – you should see that your Anveo phone number is now using the ‘RingMultiplePhones’ call flow, that is, your new call flow is ‘activated’:

h6Now, call your Anveo phone number and all the phones set up in the TRANSFER widget should ring!

Simple, wasn’t it?

(Note: To add a SIP URI destination, I used (for example) this for my CallWithUs phone number:  cwuusername@sip.callwithus.com:5060 )

You can switch back to your Default call flow by following the last few steps and selecting your Default call flow in step # 21.

If following these steps does not work for you, then one of us has made a mistake. Please add a comment below and we will sort it out.

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4 Responses to Make your Anveo phone number ring multiple phones, step-by-step…

  1. Paul Barwick says:

    Thank you so much for posting this. I would not have been able to figure this out on my own. Thanks to you I am up and running.

  2. John says:

    This is exactly what I was looking for! Thank-you!

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